General terms and conditions

Terms and conditions of use and sale

Article 1: Preamble

The present conditions of sale are concluded, on the one hand, by the company Nuage d'intérieur whose registered office is located at Chemin d'hameau,26 6120 Ham-Sur-Heure, registered with the Banque Carrefour des Entreprises under the number 0654 828 885 hereinafter referred to as "the seller" and, on the other hand, by any individual or legal entity wishing to make a purchase via the seller's website, hereinafter referred to as "the buyer".

Article 2: Purpose

The purpose of the present conditions of sale is to define the contractual relationship between the seller and the buyer, as well as the conditions applicable to any purchase made through the seller's site, whether the buyer is a professional or a consumer. The acquisition of a good or service through the present site implies unreserved acceptance by the buyer of the present conditions of sale. These conditions of sale shall prevail over any other general or special conditions not expressly approved by the seller. The seller reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force at the date of the buyer's order.

Article 3: Characteristics of the goods and services offered

The products and services offered are those listed in the catalog published on the vendor's website. Each product is accompanied by a description drawn up by the supplier. The photographs in the catalog are as accurate as possible, but cannot ensure perfect similarity with the product offered, particularly with regard to colors. These products and services are offered while stocks last. If, despite its best efforts, all or part of the items are unavailable, the seller will inform the buyer by email as soon as possible and offer the buyer the option of waiting or cancelling the order for the unavailable items at no charge. Available items will be delivered as normal.

Article 4: Rates

The prices of products and services displayed on the site are quoted in euros, inclusive of all taxes (VAT and other applicable taxes). The seller reserves the right to modify its prices at any time. Nevertheless, the prices applicable to the order are those in force at the time of order confirmation. The prices indicated do not include the costs of order processing, transport and delivery, insofar as these take place in the geographical zones specified below.

Article 5: Geographical zones

The online sale of products and services presented on the seller's site is reserved for buyers who reside in Belgium, France, the Grand Duchy of Luxembourg, the Netherlands or Germany and for deliveries required in these geographical areas.

Article 6: Orders

The buyer who wishes to purchase a product or service must: - fill in the identification form with all the contact details requested, or give his customer number if he has one; - fill in the online order form with all the references of the products or services chosen; - validate his order after checking it; - make payment in accordance with the conditions laid down; - confirm his order and payment. Confirmation of the order implies acceptance of these terms and conditions of sale, acknowledgement of full knowledge thereof, and waiver of the right to invoke its own terms and conditions of purchase or any other terms and conditions. All data supplied and the recorded confirmation shall be deemed proof of the transaction. Confirmation shall constitute signature and acceptance of the operations carried out. The seller will send confirmation of the registered order by e-mail.

Article 7: Right of renunciation

In accordance with the law, the consumer has the right to notify the seller that he renounces his purchase, without penalty and without giving any reason, within 14 working days from the day following the delivery of the product or the conclusion of the service contract. This right of renunciation does not apply to professional buyers. Within this period, the consumer must notify his intention to renounce by e-mail and return, at his expense and risk, the product delivered to the administrative headquarters of Nuage d'intérieur: Chemin d'hameau, 26 6120 Ham-Sur-Heure. Products must be returned in their original, undamaged packaging, with all accessories, the user manual and the original invoice/delivery note. Products returned in this way must not have been unpacked, unsealed or used in any way. Incomplete, damaged or soiled goods will not be accepted. Within 30 days of acceptance of the return of the goods, the seller undertakes to reimburse any payment made, with the exception of shipping costs. Unless otherwise agreed, the consumer may not exercise the right of renunciation for contracts: 1° for the supply of services whose performance has begun with the consumer's agreement before the end of the renunciation period; 2° for the supply of products made to the consumer's specifications or clearly personalized or which, due to their nature, cannot be reshipped or are likely to deteriorate or expire rapidly; 3° for the supply of audio or video recordings or computer software unsealed by the consumer; 4° for the supply of newspapers, periodicals or magazines.

Article 8: Terms of payment

Payment is made by Visa or Mastercard. Items ordered remain our exclusive property until full payment of the order by the buyer.

Article 9: Deliveries

Deliveries are made to the address indicated on the order form, which can only be within the agreed geographical area. The goods are transported at the seller's risk until they are delivered to the delivery address specified by the buyer. From that moment onwards, the buyer assumes sole risk. Delivery times are given as an indication only; if they exceed thirty days from the date of order, the sales contract may be cancelled and the purchaser reimbursed.

Article 10: Warranty

With regard to consumers, the seller guarantees the products it sells and the services it provides in accordance with the law of September 1, 2004 relating to consumer protection in the event of the sale of consumer goods (articles 1649 bis to 1649 octies of the French Civil Code). In the event of non-conformity of a product sold within 2 months of delivery of the goods, the consumer must notify the seller as soon as possible by registered letter or e-mail. This warranty only covers defects in conformity existing at the time of delivery of the goods. Defects or damage due to improper use, such as water damage, oxidation, dropping or impact, negligence and wear and tear, are not covered by the warranty. Similarly, repairs carried out by technicians not approved by the supplier will invalidate the warranty. The invoice or delivery note serves as proof of warranty and must be kept by the consumer and produced in the original. If the product is used for non-private purposes, the limited warranty conditions of the manufacturer/supplier apply.

Article 11: Liability

The seller, in the online sales process, is bound only by an obligation of means; it cannot be held liable for any damage resulting from the use of the Internet network, such as loss of data, intrusion, viruses, disruption of service or other involuntary problems. All information on this site is given in good faith. Links to manufacturers' and/or partners' websites are provided for information purposes only. The seller cannot be held responsible for information from these sites.

Article 12: Intellectual property

All elements of the seller's site are and remain the seller's exclusive intellectual property. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or sound. Any simple link or hypertext link is strictly forbidden without the express prior written consent of the seller.

Article 13: Personal data

All personal data required to process an order is kept by the seller or its employees and may be passed on to companies with which the seller - or its suppliers - collaborates, where such communication is necessary to process the order. The user also authorizes the seller to use this data to compile statistics in order to improve its site and the goods and services it offers. This information may also be used to disseminate, by any means of communication, information relating to the seller's commercial activities to its customers. Lastly, the seller retains personal data to facilitate subsequent orders. In addition, the seller undertakes not to divulge the information in its possession to any other company or business. The data stored by the seller may be requested and corrected at any time.

Article 14: Evidence

The parties accept, within the framework of their relations, electronic means of proof (by way of example: email, computer backups, etc.).

Article 15: Settlement of disputes

These online sales conditions are governed by Belgian law. In the event of a dispute, the courts of the seller's registered office shall have jurisdiction, unless otherwise provided by mandatory public policy.